Get in touch
Questions, problems, payments or feedback: email us and a person will reply.
- Your account: signing in, your email address, your name, or closing your account.
- Payments and refunds: put in your order number from your receipt.
- Bugs: what happened, in which universe, and roughly when.
- Appeals: if you've been sanctioned and think it's wrong, write within 14 days.
- Your personal data: a copy of your data, or correcting or deleting it.
Worried about someone's safety?
Email us with “Safety” in the subject. Tell us the player's in-game name, the universe, and what happened. We look at safety worries within 24 hours.
Who we are
Hydrogen Line is run by Scape Suite Ltd, a company registered in England and Wales, company number 17091580.